Refund Policy We offer a full refund, in case: – an order is not fulfilled for some reason. – we are not able to deliver your order due to items being out of stock. – cancellation/return of the order
The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank.
Substitution Policy Occasionally it may be necessary to substitute flowers or containers with products of similar grade and quality. This may be necessary due to seasonal factors (for example, tulips or sunflowers may not be available during certain months in various regions worldwide) or due to limitations of supply within smaller towns or rural areas.
Each flower arrangement is designed by a professional florist. Almas Flowers will take extreme care to ensure that your order is as similar as possible to the requested item and we adhere to the following guidelines:
– We will not change the type, size or shape of the arrangement.
– The colors requested in assorted floral arrangements will be matched, even if this means substituting other kinds of flowers of equal or greater value.
– If substitution is necessary, https://www.almasflowers-events.com/ will make every effort to maintain the overall effect of the arrangement.
– In arrangements of one type of flower (i.e. roses), variety takes precedence over color – i.e. when you order a dozen roses it will always be a dozen roses.
– In all cases where substitution is necessary, we will always maintain the value and integrity of the overall product, and will substitute with flowers of equal or greater value.
– It is not our policy to contact the sender prior to filling an order if a substitution is required. However, if we determine that specific flowers are integral to the order which was placed, and a suitable substitute is not available, we will contact the sender for instructions prior to processing your order. Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items. While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season. In single-variety arrangements, variety will take preference over colour. For example, if we are out of ‘red roses’, we will substitute another colour of roses, not another flower. Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.
Return Policy We offer a full refund, in case:
– an order is not fulfilled for some reason.
– we are not able to deliver your order due to items being out of stock.
– cancellation/return of the order
The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will apply the credit to your credit card account. The time frame for the credit to manifest in your credit card statement is defined by the bank.
Substitution Policy
Substitution may be necessary to ensure your order arrives on time, i.e. a specific basket, vase, soft toy, color etc. Our florists will substitute a similar element of equal or greater value. We use only the freshest of flowers and fruits and so will make substitutions depending on seasonal availability for those items.
While we will deliver the types, number of stalks and colors of main flowers that are ordered, however, the fillers, wrappers or the way the flowers are arranged may be different from the image posted. The end product will always be maintained to its professional standard, quality and value. We will change or modify to other product designs of the same value if the colors and flower types are not available. Although this is rare, it can happen when supply is low or demand is exceptionally high during a particular season.
In single-variety arrangements, variety will take preference over colour. For example, if we are out of ‘red roses’, we will substitute another colour of roses, not another flower.
Wherever possible, customers will be informed of any major changes to the product before delivery if there is sufficient time.
Return Policy
Our return policy is simple and hassle-free. You may return any item for a full value on the item purchase price – excluding shipping & handling fees, as long as the product is in its original condition and must not be removed from its original packaging. Return request must be made within 24 hours of receipt of your orders.